Returns & Refund Policy

We want you to shop with confidence. Learn about our return, replacement, cancellation and refund policies for custom wallpaper orders.

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Return Eligibility

Because every WallpaperMarkt order is custom-made to your wall measurements, our return policy is slightly different from standard products.

✅

Eligible for Replacement

Wallpaper arrives damaged during shipping.
You receive the wrong design.
The size differs from your approved order.
Your order contains a manufacturing defect.

❌

Not Eligible for Return

Custom wallpaper ordered with the wrong measurements.
Change of mind after production has started.
Incorrect installation.
Damage caused after delivery.

Damaged or Incorrect Orders

If your wallpaper arrives damaged or incorrect, please contact us within 48 hours of delivery. Our support team will review your request and arrange a replacement if eligible.

📷

Take Photos

Photograph the damaged wallpaper and the shipping tube.

📩

Email Support

Send your order number together with clear photos.

🚚

Replacement

After verification, we'll produce and ship a replacement as quickly as possible.

Refund Process

If your request is approved, we'll process your replacement or refund as quickly as possible. Our goal is to make the process simple and stress-free.

1️⃣

Submit Request

2️⃣

Review

Our support team reviews every request within 1–2 business days.

3️⃣

Resolution

Once approved, we'll arrange a replacement or issue your refund.

Order Cancellation

Because every wallpaper is made specifically for your order, cancellations are only possible before production begins.

Cancellation Policy

Orders may be cancelled within 12 hours of purchase.
Once production has started, cancellations are no longer possible.
Please contact us immediately if you need to change measurements or your design.
We'll always do our best to help before production begins.

Return Shipping

In most approved cases involving manufacturing defects or shipping damage, you won't need to return the wallpaper. Our support team will provide the appropriate solution after reviewing your request.

Replacement Orders

If your wallpaper qualifies for replacement, we will print and ship a new order as quickly as possible.

Need Assistance?

Our customer support team is always available to guide you through the process and answer any questions.

Need Help With Your Order?

If you have any questions about your order, returns, replacements or refunds, our customer support team is here to help. We'll respond as quickly as possible.

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Frequently Asked Questions

Here are answers to the questions we receive most often regarding returns and refunds.

Can I return a custom wallpaper?

Since every wallpaper is custom printed to your wall dimensions, we generally cannot accept returns unless the item arrives damaged, defective or incorrect.