Shipping policy

Shipping Policy

Every mural is printed after you order, so each parcel goes through two stages: production and delivery.

Production time

Your wallpaper is printed, cut and quality-checked within 3-5 business days of your order being confirmed. Very large orders or multiple walls can take slightly longer; we will contact you if that applies to your order.

Delivery time

Once dispatched, delivery normally takes 5-8 business days. Total time from order to doorstep is therefore usually 8-13 business days. Business days exclude weekends and public holidays.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our production facility. Tracking information can take up to 24 hours to become active on the carrier's website.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order. Any free-shipping threshold that applies is shown in your cart before payment.

Delivery addresses

Please check your delivery address carefully before completing checkout. We cannot redirect a parcel once it has been dispatched, and we are not able to refund orders lost because of an incorrect or incomplete address. If you spot a mistake, email [SUPPORT EMAIL] immediately with your order number.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Customs processing can also add transit time that is outside our control.

Delays

Carrier delays, extreme weather and customs inspections are outside our control. If your parcel has not arrived within 10 business days of dispatch, contact [SUPPORT EMAIL] with your order number and we will open an investigation with the carrier.

Damaged parcels

If your parcel arrives visibly damaged, please photograph the packaging before opening it and contact us within 30 days of delivery. Our Refund and Returns Policy explains how claims are handled.